every parcel, visible — by waybill number, in real time
Wells Fargo Ltd & Fargo Courier
logistics · security services
live since august 2024
Wells Fargo Ltd and its courier arm, Fargo Courier, are among Kenya’s most established logistics and security services brands. Both corporate websites had fallen behind best practice — and the single most important customer journey in the courier business, tracking a parcel, depended on phone calls and branch visits. The rebuild had to modernise both digital front doors and put live parcel visibility directly in customers’ hands, integrated with the company’s existing logistics platforms.
the outcome
03 · the outcomecorporate platforms rebuilt to current best practice
real-time parcel status by waybill number, self-service
in production since August, with trained internal teams
The courier business’s most-asked question now answers itself — and the call centre answers the harder ones .