every parcel, visible — by waybill number, in real time

two corporate rebuilds track-and-trace system logistics api integration training & handover
Wells Fargo Ltd & Fargo Courier
client

Wells Fargo Ltd & Fargo Courier

sector

logistics · security services

timeline

live since august 2024

01 · the challenge

Wells Fargo Ltd and its courier arm, Fargo Courier, are among Kenya’s most established logistics and security services brands. Both corporate websites had fallen behind best practice — and the single most important customer journey in the courier business, tracking a parcel, depended on phone calls and branch visits. The rebuild had to modernise both digital front doors and put live parcel visibility directly in customers’ hands, integrated with the company’s existing logistics platforms.

02 · the approach
two corporate rebuilds Both websites redesigned and redeveloped to current best practice — modern UX, mobile-responsive, structured for each brand’s services.
track-and-trace, rebuilt entirely A new package tracking system for Fargo Courier — customers enter a waybill number and see live delivery status and branch information, in real time.
api integration with live logistics The tracking experience wired directly into the company’s existing logistics platforms — one source of truth from depot to doorstep.
training & formal handover Admin training delivered at handover, so internal teams operate both platforms with confidence.

the outcome

03 · the outcome
2

corporate platforms rebuilt to current best practice

live

real-time parcel status by waybill number, self-service

2024

in production since August, with trained internal teams

The courier business’s most-asked question now answers itself — and the call centre answers the harder ones .